Please note that certain oversized pieces might not fit in a box due to their size.Ĭan I change or cancel my order after it’s been placed? Our jewellery come in a cotton pouch and a complimentary gift box. Please visit our Delivery & Returns page for more information.Īll jewellery comes in our branded sustainable and recyclable packaging. Unfortunately we do not deliver to PO box numbers, BFPO addresses, mail forwarding addresses and temporary residence addresses.ĭo you deliver to other countries besides the UK? If you would like the courier or a post man to leave the item in a secure location, please use your tracking number to amend your delivery. If you are not there to receive and your delivery, then our delivery company will leave a card, normally saying the package can be picked up from the nearest depot or asking you to reschedule the delivery. To find out delivery options and timescales, please visit our Delivery & Returns page. The couriers operate a Monday to Friday service between 9am – 6pm and a specific time slot cannot be requested, unless you are ordering UK Next Day Delivery. How and when will my purchases be delivered?Īll orders are shipped within 24-48 business hours, once the payment has been cleared, using a tracked delivery service. All payments are handled securely by our dedicated payment gateway provider. We accept all major credit and debit cards, as well as Paypal and Klarna. Which methods of payment do you accept online? ![]() How do I know when my order has been received?Īn email will automatically be sent to you as the order is processed. Sized rings in general come in sizes Small, Medium and Large, which corresponds to the following UK/ US ring sizes: Majority of Ottoman Hands rings are adjustable (this will be stated on the website), however we also design sized rings. You can use the search box in the top right hand corner of the page, or select a product category or gemstone from the filter menu. There are a number of ways to find the product you are looking for. Please call 1-80 or email for more information.How do I find the products I am looking for? This is included FREE with all orders in the continental U.S. Shipments are generally delivered at the end of your driveway and you will be responsible for inspection, assembly, carrying the items to their desired location, and disposing of packaging debris. Standard Delivery orders are shipped via truck to a shipping hub in your area and then a representative will contact you to arrange a delivery day and time. ![]() How is this different from Standard Delivery? On delivery day your items will be carefully transported to your location and set in place in the location of your choice.Ĭhoose our White Glove + Assembly option to have our team assemble your products and remove packaging and shipping debris. Our trained Delivery Specialists will receive your order at their local warehouse, inspect it for defects or shipping damage, and schedule a convenient delivery appointment that fits your schedule. ![]() White Glove Delivery means personalized service for your shipment. This warranty does not cover scratches, scuffs, or other cosmetic damages that may result from regular use of the product.įor the ultimate hassle-free delivery and set-up experience for your furniture investment we offer a premium White Glove Delivery option for customers in the continental United States. This warranty does not cover defects due to alteration or accidents. This warranty does not cover commercial use, hardware, acts of nature, fire, freezing, and abusive use. Defects resulting from misuse, abuse, or customer negligence will void this warranty. The word “defects” is defined as imperfections that impair the use of the product. We warrant our furniture to be free from defects in material or craft for a period of one year from the date of original retail purchase. Our limited warranty for Teak and Wicker furniture is valid for a period of 3-years from the date of original purchase. Our limited warranty for Eucalyptus furniture and all stone products is valid for a period of 1-year from the original purchase date. Our warranty does not cover natural weathering from outdoor use that is a regular and typical occurrence for any outdoor product. Please see our item hang tags and “Please Oil Me” Tags attached to every item we market. Outdoor Interiors warrants (to the original purchaser only via our dealer/retailer or e-commerce customer) that this furniture is free from defects in material and artistry, subject to proper assembly, care, handling & reasonable use. ![]() Stainless Steel and High Pressure Laminateĥ-Year Limited Warranty on all HDPE Wicker & Sling Productsĥ-Year Sunbrella Branded Fabrics Warrantyģ-Year Limited Warranty – Vineyard, Ashland and Nautical Teak & Wicker Setsġ-Year Limited Warranty – All other Products (Eucalyptus, Mosaic Stone items).
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